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Speak directly with our customer support team.
+250 700 000 000
🌿 Contact NtumaFresh
We are ready to help you.
Contact NtumaFresh for order support, delivery questions, product information, business inquiries or assistance with placing your fresh food order.
Customer Support
We help with orders, delivery details, product
questions and general inquiries.
Get in touch
Choose the easiest way to contact us
Reach the NtumaFresh team by phone, WhatsApp, email or through the contact form below.
Send us a message about orders and delivery.
Chat with NtumaFreshEmail Us
Contact us for support or business inquiries.
info@ntumafresh.comOur Location
NtumaFresh operates from Kigali, Rwanda.
View LocationHow can NtumaFresh help you?
Send us complete information so our team can understand your request and respond correctly.
- Questions about products and availability
- Help with placing or changing an order
- Delivery location and timing questions
- Customer feedback or business inquiries
Send Us a Message
Complete the form below and the NtumaFresh team will respond as soon as possible.
Quick support
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Need a faster response? Message us on WhatsApp
Use WhatsApp for quick order questions, delivery details and product inquiries. Include your name and order number where applicable.
Open WhatsApp →
Service information
Business hours and delivery support
Check our customer support hours and current delivery information before contacting the team.
🕒 Customer Support Hours
- Monday – Friday 8:00 AM – 7:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday 9:00 AM – 4:00 PM
- Public Holidays Limited Support
🚚 Delivery Information
- Orders are prepared for next-day delivery.
- Delivery is initially available within supported locations in Kigali.
- Delivery availability may depend on distance and order size.
- Our team may call to confirm your exact location.
- Additional delivery charges may apply by location.
Common questions
Before you contact us
Find quick answers to common questions about support, orders and delivery.
We aim to respond during normal support hours as soon as possible. WhatsApp may be the fastest option for urgent order and delivery questions.
Provide your full name, phone number, order number, delivery location and a clear explanation of the help you need.
Contact the team as soon as possible. A delivery location change may be accepted before the order is dispatched, depending on distance and delivery plans.
Yes. Farmers and agricultural suppliers can choose “Business Inquiry” in the contact form and provide information about their products and supply capacity.
Ready to shop?
Browse fresh products from NtumaFresh
Order fresh fruits, vegetables, root crops, cooking bananas, herbs and natural products with convenient next-day delivery.